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We're all in this together! Here's some zoo-per tips to make sure your trip to Perth Zoo is happy and healthy.
RESERVATIONS AND TICKETING
+ How many people are you letting into the Zoo each day?
Just like other parklands, there is no visitor capacity restriction at the Zoo. As an open-air venue that is 19ha, the Zoo has lots of space for visitors to disperse and roam and provide more than 2sqm per person for physical distancing.
+ Can I buy a ticket at the gate?
Yes, but pre-purchased online ticketing is encouraged. This is to avoid cash, reduce queuing and get you into the Zoo quickly so you can start your day’s adventure.
MANDATORY CONTACT TRACING
+ Why do I have to provide my contact details when I visit the Zoo?
Your personal details are being collected to support public health efforts to reduce the risk of an uncontrolled COVID-19 outbreak in WA.
Providing your contact details helps make contact tracing more efficient, if it becomes necessary. This helps stop the spread of COVID-19 infection.
The WA Government is requiring particular businesses, including the Zoo, to record the contact details of each person who attends their premises. This will help the Department of Health to quickly and easily contact people who may have been in the same location, at the same time, as a person who tests positive to COVID-19 (this is the process known as contact tracing).
If you have been at a venue at the same time as someone who later tests positive to COVID-19, providing your details means the Department of Health can quickly contact you so you can then make important decisions to protect your health and the health of your family and close contacts, and prevent the further spread of COVID-19.
+ Do I need to download the SafeWA app to my smartphone before visiting the Zoo?
To ensure a smooth and efficient entry, we encourage you to download the SafeWA app. The QR code app may be downloaded from the Apple App Store (for Apple devices) or the Google Play Store (for Android devices).
However, when you arrive at the Zoo, you will have the option of either manually entering your contact details on the contact register or using the SafeWA app to register your details.
+ What if I don’t have a smartphone?
Don’t worry, we cater who may not have a smart phone or don’t want to use the QR technology. Zoo visitors will have the option of providing their contact details on a paper-based contact register. Our friendly Zoo staff will assist you.
+ Does my child need to register for contact tracing?
No. Only people 16 years and older need to scan the QR code or manually register on arrival to the Zoo.
+ Will my details be used for any other purpose?
No. Your personal details are being collected to support public health efforts to reduce the risk of COVID-19 spreading in WA.
If you enter the Zoo using the free, secure and hygienic SafeWA contact register app, the data collected goes directly to WA Health. This means the data is not used by the Zoo and it is readily available for WA Health to access if it becomes necessary for contact tracing.
If you enter the Zoo and use the manual contact tracing registration method, your details will be stored securely and in a confidential location, that facilitates efficient retrieval if requested by an Authorised Officer.
Data will only be kept for a maximum of 28 days and will not be available to the service provider, other government entities nor third party marketing agencies, otherwise disclosed except as permitted or required by law.
SAFETY IS OUR PRIORITY
+ Is the Zoo COVID safe to visit?
As an expansive 19ha outdoor experience, Perth Zoo is very safe. A Zoo visit is similar to visiting a parkland, although we can manage the number of people visiting the Zoo, have cleaners present throughout the day and our staff are here to work cooperatively with visitors to ensure COVID-safe measures are managed effectively.
Ensuring the safety and well-being of our staff, visitors and animals is our priority. We have many measures in place, to ensure you have a happy and safe visit. These include:
+ Do I need to practice physical distancing at the Zoo?
Yes, please stay 1.5m away from anyone who is not in your group when you visit the Zoo. We have animal footprints on the ground to help you, as well as reminder signage throughout the grounds.
We also ask if you see our elephants or dingos walking with their keepers throughout the Zoo grounds that you extend the 1.5m rule to them too.
+ Will the playground be open?
Yes, and cleaning has been increased.
+ If I am not feeling well, should I come to the Zoo?
As much as we would love to see you, if you have any flu-like symptoms, please prioritise your health and that of the community, rest up and visit us when you’re better.
+ Are visitors at risk of catching COVID-19 from zoo animals?
On current evidence there is no risk to visitors catching COVID-19 from zoo animals. Biosecurity measures are in place and Perth Zoo adheres to National Biosecurity Guidelines to protect the health of its animals, staff, Docents and visitors.
+ Are zoo animals at risk of catching COVID-19 from guests?
This is highly unlikely as visitors have limited contact with the animals our care. Biosecurity measures are in place and Perth Zoo adheres to National Biosecurity Guidelines to protect the health of its animals, Docents and visitors. Current recommendations that aim to prevent human to human transmission (e.g. social distancing) also minimise risk to zoo animals.
+ Why are some of the staff wearing face masks?
Over recent weeks we have implemented extra pro-active animal health measures. Many of the same hygiene and physical distancing measures recommended to protect people from COVID-19, also provide protection for our amazing animals. Where possible, our zoologists are maintaining a 1.5m distance from our animals, and wear face masks and gloves when in close proximity or preparing animal food or enrichment.
WHAT'S ON AT THE ZOO?
+ Will there still be keeper talks?
Not at the moment. This is to make sure we are meeting visitor density requirements. But if you want to hear a keeper talk whilst seeing our animals in real life, you can watch them on your personal devices by clicking here.
+ Is the Nocturnal House open?
Yes! The Nocturnal House is now open so you can discover more about Australia’s nighttime creatures.
+ Is the Australian Reptile Encounter open?
Yes! Our scaly mates can’t wait to see you again. Bonus – to keep our cold-blooded creatures toasty warm, the reptile house is also one of the hottest places in Perth during winter – go check it out.
+ Will there be any Close Encounters?
Most of our animal encounters are now back! Check out our Close Encounters page for more details.
+ Will the carousel be operating?
The beloved carousel will be operating with cleaning taking place between rides.
+ Is the Zoo café open?
Not yet, but we have a variety of food trucks at the Zoo to keep your growling stomachs content. We encourage you to grab a takeaway and dine in the beautiful Zoo grounds.
+ Can we use the Zoo BBQs?
The BBQs are currently not operational. We’re sorry for the inconvenience. Just like you, we’re yearning for the return of the great Aussie barbie!
+ Will I be able to still hire a wagon?
Yes. They will be cleaned in between use.
+ Can I still hire a wheelchair?
Yes. Accessibility for all visitors is important to us. The wheelchairs will be cleaned between each use.
+ Will Zebra Car tours be running?
Not for the time being, but we hope to bring them back soon.
+ Will the free walking tours be operating?
Not right now. We do not want to encourage people to gather in groups, but we will let you know when you can take a guided stroll through the Zoo. In the meantime, the back of our Zoo map details various itineraries to help guide you through the Zoo.
+ Is the Zoo Shop Open?
Yes. However, the shop will have a 30-person capacity limit, so make sure you pop in throughout the day and don’t leave purchasing your Zoo souvenirs until the end of the day when there is usually a shoppers rush.
+ Can I use cash to purchase items at the Zoo?
Contactless payment is preferred.
+ Why are you not discounting tickets if everything is not open?
To be honest, we need your support more than ever right now. Although our doors have been closed, our business has still been operating with our Zoo family working hard to feed and care for the 1300 animals that call Perth Zoo home, tending to the beautiful botanic estate and pouring energy into our breeding and conservation programs to safeguard threatened native critters.
Wildlife needs us and we can’t do it without YOU. Thank you for your understanding and continued support.