+ Which party is age-appropriate for my child?
Our Puggle Party is designed for children under the age of 4. Adventure Party and Zoo-It-Yourself parties are geared for kids between 4-10 years old. No exceptions can be made.
+ Can I bring my own decorations?
Party rooms and areas are themed and decored. Due to time constraints, outside stylists are not allowed. For the safety of the animals, balloons, piñatas, glitter, confetti, noisemakers and whistles are not permitted anywhere inside the Zoo.
+ Is the birthday cake included?
Birthday cake is not included in our birthday packages. You are welcome to bring your own birthday cake. Please note however, we do not have refrigeration/freezer to store your cake.
+ Can we bring our own food and/or drinks?
Puggle Party: Catering is not included in the package however can be added as an option. You are welcome to bring self cater for your day.
Adventure Party: A food pack is included for each child attending the party. You are welcome to bring additional food and drinks for your day. A small wagon will be provided for you to transport your food, gifts and supplies to and from the main entry to the party room. Bottled water is recommended for very hot days.
Zoo-it -yourself: Catering is not included in the package however can be purchased on the day. You are welcome to self cater for the day.
+ How many people does the birthday room accommodate?
The birthday room can comfortably accommodate up to 30 people (with a maximum of 25 children inclusive).
+ What does the party host do?
If you've booked an Adventure Party, your zoo-per party host will set up the room and keep the kids entertained. But remember: your party host is not an actual parent. Whilst the host will guide the party activities for the duration of your party, we still need the parents, guardians or carers to stay close for supervision.
If you've booked a Puggle Party, your host will assist with the party however will not be responsible for supervision or entertainment of the children.
+ I'm/my guest is a Zoo Member, do I still have to pay the package price and include them in the count?
Our birthday party packages offer a lot more than admission! All children over the age of 4, including the birthday family, must be included in the count even if they are members. Only registered guests will be allowed in the party room, no extra guests are allowed.
+ Are parents attending the birthday party required to purchase an admission ticket?
If the attending adult is a current Zoo member, they will not need to purchase an admission ticket.
For adults attending the Adventure Party, the birthday organiser will receive one free adult ticket for every five children booked on the party, any additional adults/parents are required to purchase an admissions ticket at entry or pre-purchased by the birthday organiser at the current group booking rates.
For adults attending Puggle Party standard Zoo entry applies for all party-goers over 4 years old.
+ What time should I arrive for our party?
We suggest you ask your guests to arrive 30 minutes prior to your party start time to allow time to park, enter and find their way to the party room. Late arrivals do not extend the time of your reservation.
+ Can we remain in the Zoo after the party?
You are given access to your private room only during your party. Afterwards, feel free to tour the Zoo for the remainder of the day.
+ What happens if it rains on the day?
Birthday parties are held rain or shine. Please let your guests know ahead of time to check the weather and be prepared to dress for the appropriate weather conditions.
+ What if I need to cancel my party?
Please be advised we cannot issue any credits or refunds for cancellations.
+ I still have a few questions, who do I contact?